At Urban Hydration, your satisfaction means everything to us. If something isn’t quite right, we’re here to help make it right — with care and integrity.

Returns

If you’re unsatisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Returns with an original receipt will be refunded in the original form of payment.

To start your return, simply log into your account. and follow the return steps provided.

Damaged or Defective Items

We’re so sorry if your order arrived less than perfect.

If your package arrives damaged from the carrier, please refuse delivery.

If you’ve already accepted the package, note any visible damage upon signing so that we can help file a claim with the carrier.

If your product is damaged or defective, you may request a replacement, refund, or credit within 30 days of purchase (or during the product’s warranty period, if applicable).

Please contact our Customer Love Team at customerlove@uiglobalbrands.com for assistance.

Incorrect Item Sent

If you received the wrong item, don’t worry — we’ll make it right.

Please reach out to customerlove@uiglobalbrands.com for personalized support and return instructions.

Order Cancellation

Need to make a change?

Orders can be canceled up to 4 hours after placement by selecting the “Cancel Order” button in your confirmation email.

If you need further assistance, contact our Customer Love Team within that window.

Unfortunately, orders cannot be canceled after 4 hours due to our fast fulfillment process.

Credits & Refunds

All credits and refunds will be processed back to your original payment method.

Please note that processing times may vary by credit card company, and we are unable to control when credits will appear on your account.

More About Urban Hydration

Learn more about our mission, purpose, and global good initiatives at UrbanHydration.com — because every purchase you make helps us bring clean water and care to communities around the world.