Welcome to Urban Hydration — where every product is designed to help you feel good, look good, and do good.

By visiting or making a purchase at UrbanHydration.com, you agree to the terms and policies outlined below. Please review them carefully to understand your rights, responsibilities, and how we protect your privacy.

1. General Use

This website is owned and operated by UI Global Brands, LLC.

By accessing or using our site, you agree to follow these Terms of Use and all applicable laws. If you do not agree, please refrain from using the website.

We reserve the right to update or modify these terms at any time. Changes take effect immediately upon posting.

2. Product Information

We work hard to ensure every product description, image, and ingredient list is accurate and up to date. However, we cannot guarantee that all information is error-free or that product colors will appear exactly the same across devices.

All products are for personal use only and not for resale. We reserve the right to limit quantities or refuse service at our discretion.

3. Orders & Payments

When placing an order, you agree to provide current, complete, and accurate information.

By submitting your payment details, you authorize Urban Hydration and its third-party payment processors to charge your selected payment method for your purchase amount, including taxes and shipping.

All prices are listed in U.S. dollars unless otherwise stated. Orders are subject to availability and acceptance. If any changes or cancellations are necessary, we will notify you promptly.

4. Shipping & Delivery

We offer multiple shipping options through trusted carriers like USPS and ship to most U.S. states and international destinations.

Delivery timelines may vary based on your location and chosen shipping method.

For detailed information, please see our Shipping & Delivery Policy.

5. Returns & Refunds

If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Returns with an original receipt will be refunded in the original form of payment.

To start your return, please log into your account.

For damaged, defective, or incorrect items, reach out to our Customer Love Team at customerlove@uiglobalbrands.com.

See our full Returns & Refund Policy for details.

6. Promotions & Offers

We occasionally offer special promotions, discounts, or gifts with purchase.

Each offer may include specific terms and cannot always be combined with other promotions. Urban Hydration reserves the right to modify or cancel promotions at any time.

7. Privacy Policy

At Urban Hydration, we value your trust and are committed to protecting your privacy.

We collect information to process your orders, improve your experience, and communicate relevant updates and offers.

What We Collect:

• Contact details (name, email, address, phone number)

• Payment information (processed securely through trusted partners)

• Browsing behavior and preferences (to improve our site and offers)

How We Use It:

• To process orders and payments

• To communicate shipping updates and promotions

• To personalize your shopping experience

• To prevent fraudulent activity

We never sell or rent your personal information.

You can opt out of emails anytime by clicking “Unsubscribe” at the bottom of our messages.

If you have questions about your data or wish to make a privacy request, contact customerlove@uiglobalbrands.com.

8. Cookie Policy

Our website uses cookies and similar technologies to improve your experience.

Cookies help us:

• Remember what’s in your shopping cart

• Understand how visitors use our site

• Deliver personalized content and ads

You can manage or disable cookies in your browser settings at any time.

Please note that disabling cookies may affect some site features or functionality.

9. Accessibility Statement

Urban Hydration is committed to making our website accessible and inclusive for everyone.

We strive to follow the Web Content Accessibility Guidelines (WCAG) and continuously improve usability for visitors of all abilities.

If you experience any difficulty accessing content, please contact our Customer Love Team at customerlove@uiglobalbrands.com or call us directly.

We’re happy to assist and provide the information or service you need.

10. Intellectual Property

All text, graphics, logos, images, videos, and trademarks on this site are the property of UI Global Brands, LLC.

They may not be copied, distributed, or used without written permission.

11. Limitation of Liability

Urban Hydration is not responsible for any damages resulting from your use of the website or products, except where prohibited by law.

All products are provided “as is” without any additional warranties unless stated otherwise.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

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13. Contact Us

We’re here to help!

For questions, requests, or assistance, please contact our Customer Love Team:

📧 customerlove@uiglobalbrands.com

🌐 UrbanHydration.com

Thank You for Being Part of Our Global Good

Every purchase you make supports our mission to hydrate hope around the world through our partnership with WATERisLIFE — providing clean water access to families and students in Kenya and beyond.

Together, we’re creating beauty that gives back. 🌍💚